If  you receive any product that you are unhappy with for any reason,  simply let us know and return it to us within 30 days. This can be done  in store or via post. Goods for return/exchange must be in original  packaging, with all tags attached, unused and sent at your shipping  cost. We will happily exchange or credit your account*. *Please view  exclusion list below.

Any  product which has been "taken out for a ride" is considered used and  cannot be returned. We do not sell second hand goods and are unable to  take back used products.

No Exchange or Refund Required:

There is no legal responsibility to exchange and/or refund when:

• Customers have simply changed their minds about the goods
• Customer purchased the incorrect size, colour or product
• Goods  were damaged after the customer bought them. ^However, where goods are  damaged because of a fault that was in the goods when they were  purchased, an exchange or refund is in order.
• A  customer has no proof of purchase, i.e. the customer does not have  his/her receipt. In this situation, if we know that the product was  bought from RACE and ROAD, we will only exchange/credit where  authorisation from the store manager is obtained.
• Sale  items: All sale items are eligible for return within 30 days, so long  as they still have tags attached and in packaging and in new condition,  however refunds for sale items will be issued as Store Credit only. This  credit never expires and can be used in store or online anytime at your  convenience. 

If the customer requests a refund, the refund should be given in the form of a gift voucher/credit note only.

Change of mind returns:

If  you have changed your mind and you are able to provide proof of  purchase, you may be eligible for an exchange or store credit within a  reasonable period of time from purchase (in most cases a reasonable  period of time is deemed to be 30 days. 

provided that the item is:

• Is in new sealable condition;
• Is unworn or unused with all original, sealed packaging and tags attached; and
• Is not subject to the exclusions listed below

If the customer requests a refund, the refund should be given in the form of a gift voucher/credit note only.

Exclusions to change of mind returns:

If you have simply changed your mind, you are not eligible for an exchange or refund for:

• Custom made orders
• Sale items 
• Gift Vouchers
• Special orders  (Ie: Products that have been especially ordered in for you that we did not have in stock)

If the customer requests a refund, the refund should be given in the form of a gift voucher/credit note only.

Process for Returns/Exchanges and postage charges:

• Email  ridingrubber.pty.ltd@gmail.com
• Quote your # order number (at the top of your receipt) with a brief description of why you are returning/exchanging your item.
• For exchanges, please let us know what size/colour for your replacement item.
• After the above is done, then please return in store or post your goods back to us ensuring they meet the return requirements.

Please  note, for any change of mind and / or exchanges, postage is at your  cost for the return to us at Penrith and also the exchanged item  coming back to you.  If you would like to return your item for a refund,  your refund will equal the price you paid, minus the postage cost we  paid to post the item to you.  A team member will be in touch with you  prior to couriering out your exchange for this postage payment.   If no  payment is received for the postage return, then we will automatically  issue your account with a store credit to the purchase price of your  returned item. 

Please  ensure you pack the items with care.  Eg: Do not post a helmet back to  us a with a label stuck to the outside of the branded box.  Helmet box  must be wrapped or double boxed to protect the original box.  

Please ensure you have tracking included for any items being returned. 

Returns postal details: 

• To: Riding Rubber
• RA# (insert your order number)
• Unit 5, 42 Jack Williams Drive, Penrith NSW 2750 

Return/Exchange of faulty products/warranties process.

If  you believe an item is not of acceptable quality (for example, it is  faulty), then you may have right to a remedy under the Australian  Consumer Law. These rights are not impacted by the change of mind policy  or limited by a defined timeframe. However, the Australian Consumer Law  does recognise that the relevant time period may vary by product (or  service) depending on the nature of the goods (or service).

Where  you believe an item is not of acceptable quality and/or an issue has  occured with it, it may necessary for us to send your products to the  manufacturer to be assessed within a reasonable period of time. If there  is a major failure with the item, you may choose a refund, exchange or  repair. If the failure is minor, we will repair the item (or, at our  discretion, we may replace the item or refund you) within a reasonable  time.

Where  an item is damaged through abnormal use, RACE and ROAD is not required  to provide a refund, exchange or repair. Please keep your receipt as we  will require satisfactory proof that you purchased the item from us  before providing a remedy under Australian Consumer Law.

A  customer can seek a refund under certain circumstances, commonly  referred to as the right to repair, replacement or refund. Cases in  which a refund would be in order include those where the goods:

• The product has a fault the customer could not have known about at the time of purchase.
• Does not work in the way the customer was lead to believe it would work.
• Does not match the sample that they were shown.

We  may offer to repair, exchange or provide a credit note/gift voucher for  the goods subject to the agreement of the customer. If the goods are  not repairable, you may be able to replace or refund the item. Some  warranties are for replacement and not repair; for example, some  manufacturers choose to have a replacement policy instead of repair.   Therefore, we exchange or refund merchandise if the customer presents  their receipt or Credit Card or EFTPOS voucher in any of the above  circumstances.

We  are legally entitled to offer to exchange the goods, or provide the  customer with a gift voucher/credit note. However, in the above  situations, if a customer is totally dissatisfied with the exchange  option, a refund may be given in the form of payment that was initially  tendered, as shown by their register receipt.

For any warranty claims, the product needs to be returned to us on the below details for inspection:

Please include your order details, along with your contact information and a brief description of the issue: 

• To: Riding Rubber
• RA# (insert your order number)
• Unit 5, 42 Jack Williams Drive, Penrith NSW 2750 

Damaged goods on arrival:

If  you received your online order and it's damaged in someway on arrival,  you must contact us via email ridingrubber.pty.ltd@gmail.com to advise the issue WITHIN 48 HOURS OF THE  PARCEL BEEN RECIEVED (Based on Australia Post Tracking and Couriers  Tracking delievered confirmations)

We  are fair and resonable with our return policy above.  If you would like  more information, please chat to our helpful team.